Service Level Agreement (SLA)

We are providing support to all customers with a valid user license. Support requests will be responded within 24 hours from the time of raising an issue through support channels.

Support hours

Our business hours are 08:00 to 16:00 CET, Monday to Friday, excluding Croatian national holidays.

Support channels

Support request can be raised through the following channels:

By sending an email to support@end2end.hr
Submitting a ticket through our Support portal

Our support includes

Technical and configuration assistance including all supported Worklog express functionalities
Help with troubleshooting problems, strictly related to Worklog express
Support is provided in English

Our support does not include

Phone support
Product training
One to one meeting
Support for configurations not related to Worklog express