Service Level Agreement (SLA)

Owned by Mislav Ugrin
Last updated: May 18, 2022
1 min read

We are providing support to all customers with a valid user license. Support requests will be responded within 24 hours from the time of raising an issue through support channels.

Support hours

Our business hours are 08:00 to 16:00 CET, Monday to Friday, excluding Croatian national holidays.

Support channels

Support request can be raised through the following channels:

  1. By sending an email to support@end2end.hr

  2. Submitting a ticket through our Support portal

Our support includes

  • Technical and configuration assistance including all supported Worklog express functionalities

  • Help with troubleshooting problems, strictly related to Worklog express

  • Support is provided in English

 Our support does not include

  • Phone support

  • Product training

  • One to one meeting

  • Support for configurations not related to Worklog express